Customer Service

Shipping & Delivery

Orders are processed and shipped within 48 hours (Most are sent within 24 hrs). Any orders placed late Friday afternoon or over the weekend will be processed the following Monday.

Please note that standard Australia Post does not include insurance for lost or damaged parcels.If you would like to have your order insured please select the appropriate shipping option at check out, alternatively if you are unable to select an insured option you can contact the store to receive an insurance quote. Dewdrop Inn Patchwork & Craft cannot be held responsible for lost or damaged parcels after they have been shipped.

Shipping times can vary depending on the item being shipped and the delivery location. We always endeavor to get your order to you as soon as possible. Standard Delivery times range from 3-10 days. If you require express shipping for your order please give us a call to arrange.

Almost all shipments come with a tracking number. Once we have shipped your order you will receive an email with tracking details. To view your order status and tracking information at any time, click on "My Orders" in the My Account section of our site.

Privacy & Security

Dewdrop Inn Patchwork & Craft is the sole owner and operator of this site. We only collect relevant information from you to allow us to fulfill orders and to help us improve our website. Please see our Privacy Policy for a full list of information we collect and how it is protected.

All information transmitted to and from our server is protected by SSL encryption. We do our very best to keep all of your stored information safe and secure. Dewdrop Inn Patchwork & Craft does not store any credit card or payment information provided through this site.

Returns & Replacements

Dewdrop Inn Patchwork & Craft is happy to refund or replace any faulty products. Claims must be reported to Dewdrop Inn Patchwork & Craft within seven (7) days of you receiving the order.

Embroidery CDs, Patterns, Block of the Month Programmes and any Cut Fabrics cannot be returned, so please choose carefully. All returned goods must be unused and with original packaging.

All returns will be assessed by Dewdrop Inn Patchwork & Craft, returns will not be accepted if items are damaged by the customer.

All claims must be approved for return prior to the return of the goods. The customer is liable for return postage costs. The refund or store credit amount will only be for the return goods and does not include shipping charges.

A copy of the invoice must accompany any items that are returned, this will ensure prompt corrective action on our part.

Ordering

When you place an order, you will receive an order confirmation email to the address provided in the account or at the checkout.

A shipment email with tracking information will be sent when the order has been dispatched from our warehouse.

For your records, a full TAX Invoice will ship with your products.

All orders placed are subject to confirmation and acceptance by Dewdrop Inn Patchwork & Craft.

Dewdrop Inn Patchwork & Craft may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of a price increase, we will contact you directly, in such an event the customer may cancel the order & receive a refund of any payments made.

If you are having trouble placing an order, please contact us for assistance.

Payment, Pricing & Promotions

Payment options include Credit Card via PayPal, Direct Bank Transfer & Cheque / Money Order. For customers who would like to pay with Credit Card via phone, when placing your order select Cheque / Money Order as your payment option and once the order has been placed you can give us a call on (07) 4124 9320 and quote your order number. All orders are processed and dispatched after payment is received in full, please allow 24hr for Direct Bank Transfer and between 1 - 4 days for Cheque / Money Order.

Product prices are indicated in Australian Dollars and include Goods and Services Tax (GST). All orders must be paid in Australian Dollars.

Dewdrop Inn Patchwork & Craft expressly reserves the right to change the price of a product and to correct errors. The online store is run as a separate business from our Brick and mortar store, therefore pricing & promotions may vary.

Promotions and offers are only available while stocks last. We reserve the right to withdraw or change the conditions of any promotion without notice.

Viewing Orders

Registered users are able to view current and previous orders by logging in to the My Account area of our site. From this area, you are able to view order status & details, shipping details such as tracking information & download/print tax invoices.

Updating Account Information

If you have created an account with Dewdrop Inn Patchwork & Craft you can save your shipping & contact details to your account allowing for faster and easier ordering. Should you ever need to change any of your saved details please log in to My Account, from this area you can update your account details, add or modify shipping & billing addresses & modify any newsletter subscriptions you may have.

Should you require any assistance with this please feel free to contact us.